The most common Xbox Series X problems and how to fix them

Like any other consoles, the Xbox Series X and Xbox Series S aren’t without issues. Even after several years on the market giving Microsoft time to push out updates and fixes, there are still some issues that can crop up.

In this guide, we’re going to cover the most common Xbox Series X problems, as well as how to fix them, including:

Disc issues: Discs getting stuck in the disc drive, clicking from the disc drive or fan, or discs not playing at all.
An Xbox Series X console that won’t turn on
No signal to TV or corrupted image
Console displaying incorrect resolution
Audio crackling while playing
Xbox 360 games not launching
Inability to connect to your controller

You can also keep up with all updates, known issues, and potential fixes directly from Xbox.

All cross-platform games (PS5, Xbox Series X, PS4, Xbox One, Switch, PC)
The best Xbox Series X games for 2024
S.T.A.L.K.E.R 2: Heart of Chornobyl: release date predictions, trailers, gameplay

Get in touch with Microsoft

Before getting to any fixes, take note of the different contact options for Microsoft and Xbox support. There’s a robust support system in place, and for certain issues, you’ll need to contact Microsoft for a repair or replacement. If you have a smaller issue that we haven’t covered in this guide, you can ping us on Twitter @DigitalTrends so we can add it to this guide, as well as tag @XboxSupport. That seems to be the fastest support route.

Method Contact Support site Website Forums Website YouTube Website Phone Request a call: 6 a.m. to 5 p.m. PT, daily Twitter @XboxSupport

In addition to keeping support options handy, we recommend checking the Xbox Live status page frequently. You’ll find all online issues for the Microsoft Store, games, movies, apps, and more there.

Problem: Discs getting stuck in the disc drive

Some Xbox Series X units have a disc drive problem (the same problem responsible for the next two issues we’re going to discuss). The most concerning of these issues is the